Payment Policy
Effective Date: August 20, 2024
Contact Email: info@ellavee.co.uk
1. Accepted Payment Methods
We accept the following payment methods:
- Revolut: Secure payment via the Revolut payment gateway. You can pay directly using your Revolut account.
- Credit/Debit Cards: Visa, MasterCard, and American Express payments are processed through the Revolut gateway.
- Other Payment Methods: Additional payment options may be available at checkout.
2. Payment Processing
All payments are processed securely through the Revolut payment gateway. We do not store your payment information on our servers. Upon placing an order, you will receive a confirmation email with details of your purchase.
3. Payment Currency
All payments are processed in GBP (British Pounds). If your payment method is in a different currency, your payment provider may apply currency conversion rates and fees.
4. Payment Security
We take the security of your payment information seriously. The Revolut payment gateway uses advanced encryption and security protocols to ensure that your data is protected during the payment process.
5. Failed Transactions
If your payment is declined or fails for any reason, please check your payment details and try again. If the issue persists, contact your bank or payment provider for assistance. You may also reach out to us at info@ellavee.co.uk for support.
6. Refunds and Chargebacks
Refunds will be processed according to our Returns and Refunds Policy. In the event of a chargeback, we reserve the right to suspend or cancel your account and any pending orders until the issue is resolved.
7. Changes to the Payment Policy
We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and your continued use of our website will constitute acceptance of the revised policy.